Where we have calculated client’s order requirements from measurements given to us, we do so in good faith and will not accept any liability for errors and omissions in those calculations. It is the customer’s responsibility to verify with the installer/contractor that quantities and products are correct and suitable for the project. Porcelanosa’s brassware is ONLY suitable for high pressure systems, 1-5 bar, optimum pressure is 3 bar. The purchaser shall be deemed to have accepted the Terms & Conditions of Sale, without reservation, upon placing an order for the supply of goods.
All special order items (S/O) are ordered directly from Porcelanosa’s factory in Spain. S/O tiles can only be ordered in full box quantities. S/O items have a lead time of up to 6-12 weeks, depending on the item. Special Order items (S/O) cannot be cancelled once placed. These items are non-returnable and non-refundable.
Standard delivery on orders under £1,250 ex.VAT is £60 ex.VAT. Orders over £1,250 ex.VAT is £30 ex. VAT. Orders over £2,000 ex. VAT are FREE. X-Light deliveries are £150 ex. VAT. Deliveries of products from Surrey Tiles or Porcelanosa/DHL will be a curbside delivery which is to the nearest entrance at ground floor level, subject to ground and access conditions. You must inform us at time of ordering of any special access restrictions or any issues that may prevent a successful delivery e.g. road restrictions, access, unsuitable surfaces i.e. gravel driveways. Should a re-delivery be required there will be an additional delivery charge of £60 + VAT. Risk in all goods passes to the purchaser at the time of delivery/collection. Where delivery is to site you will receive an email confirmation prior to the delivery detailing the date and your responsibilities.
For deliveries direct to customers and collections from Surrey Tiles, it is your responsibility to check the goods for damages and shortages. All damages and shortages must be reported in writing with pictures 48hrs of the delivery/collection. All goods must be examined before fixing.
We will at our discretion accept returns of STOCKED ITEMS ONLY within 21 DAYS of delivery of the products either delivered direct to customer via our supplier or to our premises. A charge of 25% will apply to the returned items. Tiles will only be accepted in full box quantities. We will not however, agree to you returning the products if: the products have been damaged, modified, changed, started to be installed or boxes are damaged. We will only accept goods in a re-saleable condition.
Our design package includes a 1hour design consultation at Surrey Tiles. Using CAD software, we will create a 3D photo image of your proposed bathroom
scheme based on your supplied measurements, including 4 wall elevation views, 2D layout plan and a product specification provided once final layout is agreed.
We do not provide a tile lay out plan, but will offer advice and guidance, we always recommend you consult with your project manager/contractor.
Fees: 1 bathroom £75 plus VAT, 2 bathrooms £150 plus VAT, 3 bathrooms £199 plus VAT, 4 or more £275 plus VAT, home visits are an additional £50 plus VAT
50% of fee refundable on orders over £2,500 excluding VAT, 100% of fee refundable on orders over £10,000 excluding VAT.
All goods must be examined before fixing. Surrey Tiles will not accept any responsibility for shade variations on additional orders or in tiles that have been fixed. Slate, Stone, Marble, Limestone, Travertine and Terracotta are natural materials and are therefore subject to variation in shade, colour, size, texture and thickness. The information and advice we offer is given in good faith and without guarantee. No responsibility will be accepted by Surrey Tiles for any of the above inherent characteristics once the tiles have been fixed or sealed.
Surrey Tiles will have no liability for any consequential loss or damage suffered directly or indirectly by the purchaser, including but not limited to wasted time, expenditure, loss of profits or any claim against the purchaser by any person.
No part of this agreement shall confer nor be intended to confer a benefit on any third party for the purposes of the Contracts (Rights of Third Parties) Act 1999 or for any other purpose.
UPDATED: SEPTEMBER 2019