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How Surrey Tiles can help you shop during Covid-19

How Surrey Tiles can help you shop during Covid-19

Our latest update on operations during the COVID-19 pandemic and how this is changing the way we work with you.

Our priority remains focused on the well-being of our employees and customers and supporting the wider community in order to help the national effort to slow the spread of the virus. However, Surrey Tiles is still open for business and we have lots of ways to make sure you still have access to great service and expert advice from the team at Surrey Tiles, whatever stage in the process you are of creating your tile and bathroom designs.

Showroom Open by Appointment

From Monday 1st June our showroom will be open on a by appointment only basis. Following strict hygiene and social distancing measures to ensure a safe environment, appointments can be made between 10am and 4pm Monday to Friday. To book your showroom appointment call the team on 01483 725007 or email us at info@surreytiles.com.

Virtual Consultations

We are also offering face to face virtual consultations including video tours of the showroom and specific product ranges. Contact us to book a virtual appointment.

Our team are also available to offer you all the help you need over the phone and by email, answer questions, email product information and provide quotations.

We are available to respond to your enquiries between 9am and 5pm Monday to Friday on 01483 725007 or email at info@surreytiles.com.

welcome to surrey tiles

Sending Tile Samples

We can send you tile samples in the post for direct home delivery. We have tile swatches of most of our most popular tile collections in the showroom so give us a call, let us know what you are looking for – whether that’s something specific or a general colour and tone theme – and we can get some samples sent out to you in the post.

tile samples from surrey tiles

Start Planning at Home

Our new 3D bathroom planner has just arrived, allowing you to start planning your bathroom designs from the comfort of your home. It’s a great tool to look at how you can configure different items in your space, see how different styles and colours work and create an outline plan for us to advise you on. Start your bathroom planning here.

 

Brochures & Design Inspiration

Our latest brochures are a great place to research ideas and view our wide range of tile and bathroom collections from the comfort of your home. They are available to view on our website, where you can also download and save them. Start browsing our brochures here.

Our design blogs are also a great place to pick up design inspiration for your own project. Start reading here.

And for a daily dose of design inspiration give us a follow on our instagram, facebook and twitter social media channels where we continue to post the latest trends, product innovations and bring you heaps of bathroom and tile design ideas.

Remote Design Service

Our 3D design and planning service is still available. While we are unable to offer home visits at the moment, we can complete the initial one hour consultation over the telephone or on video chat. We just need some rough plans and dimensions, and after the consultation we will get to work helping you plan your bathroom to perfection using our state-of-the art 3D design tools.

See your bathroom come together, maximise the best use of the space and fine tune your design and product selection until you are completely happy. Learn more about our design service.

bathroom planning service

Deliveries & Existing Orders

All existing orders that have been placed on a “to be advised basis” are being stored safely at Porcelanosa’s UK headquarters and distribution centre in Watford.

We can liaise with Porcelanosa and arrange for some deliveries to be made direct to your home following stringent safety and social distancing procedures. You are best to give us a call and find out what we can and can’t arrange for delivery during this time.

Orders can remain at Porcelanosa until the situation changes if clients wish to arrange delivery of any goods you order to site at a later time. Porcelanosa’s operation in UK and Spain remains open and orders, including Special Order goods, are still being shipped to the UK.

Trade Sales

Helping construction firms and tradesmen we have extended our trade sales operation. Between 7.30am and 3.30pm Monday to Friday we are open for you to purchase everything you need to help you with your tile and bathroom projects. Call 01483 725007 to place your orders – we are offering same day service, subject to stock availability.

Products include tile adhesive, grout, trims, self levelling and silicones.

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